New administrator to have oversight of ticket operations and sales
Derek Houtz, whose responsibilities expanded during five-plus years working in the athletic ticket office at the University of Southern Mississippi, was named Assistant Athletic Director for Ticket Operations and Sales at the University of Memphis in July, 2014.
Houtz has responsibility for directing all ticketing operations within the University of Memphis Athletic Department. In addition to developing and monitoring ticketing policies and procedures, he also coordinates strategies to build the department's ticket customer base and leads the department's internal sales team.
Under Houtz's guidance, Memphis is utilizing several new tools through its ticketing partner, Paciolan. In addition to using new Paciolan marketing tools, Houtz coordinates the department's efforts in retargeting, alumni outreach and group sales through the cultivation of corporate entities, community groups and other organizations.
Houtz joined the Memphis staff from Southern Miss where he had worked since November, 2008. He began his career at USM as Assistant Ticket Manager. He was elevated to Ticket Manager in December, 2010 and promoted to Assistant Athletic Director for Ticket Operations in November, 2012.
In his final role at Southern Miss, Houtz was responsible for operations, sales and budget plans for the University's Central Ticket Office. He established new ticket options to drive revenue from non-season ticket customers and also initiated the office's integration with StubHub's ticket marketplace.
Prior to joining the staff at Southern Miss, Houtz worked as both a student worker and graduate assistant in the athletic ticket office at Middle Tennessee State University.
He received his Master of Science degree in Sport Management from Middle Tennessee State in December, 2008 and earned his Bachelor of Science degree in Sport Administration with a minor in coaching from Lock Haven University of Pennsylvania in December, 2006.